Frequently Asked Questions

Seller

HOW DO I ADD A DEAL

To get started, click the ADD DEAL tab which can be found at the top of the homepage, send us the information required and we will upload your offer for you.  It’s that simple! If for any reason you experience any problems with the form due to technical issues you can email us at info@clicknplan.com

HOW MUCH DOES IT COST TO ADD A DEAL?

Businesses pay nothing upfront, if we don’t sell anything, then you don’t pay anything.

WHAT TYPES OF PRODUCTS/SERVICES CAN I SELL

Unlike other websites, we do not sell anything and everything. We specifically cater for buyers interested in Events/Wedding related products and services. We accept deals from the following businesses:

Accommodation, Bridal Wear/Services, Cakes, Catering, Children’s Entertainers, Children’s Wear, Chocolate Fountains, Creche, Dancefloor, Decorations, Favours, Fireworks, First Dance Choreography, Flowers, Gifts, Groom Attire, Hair & Make Up, Health/Fitness, Hen & Stag, Henna Artists, Honeymoon & Travel, Ice Sculptures, Insurance, Invitations, Lighting, Marquee Hire, Mobile Bar Services, Mother Of The Bride Wear/Services, Music & Entertainment, Photobooth, Photography, Rings & Jewellery, Stationery, Sweet Treats, Toastmaster, Transport, Venue, Video Booth, Weddings Abroad

If there is any doubt or confusion about what you can or cannot sell on the website, then please send us an email to info@clicknplan.com and we will clarify any questions you may have.

WHAT SHOULD I CONSIDER WHEN SETTING THE DEAL PRICE?

In order to advertise your deal as a genuine EXCLUSIVE DEAL, a buyer should not be able to find the same deal anywhere else on the internet for the same price.
The most important point to consider is how much discount the buyer will receive. The bigger the discount, the more likely your deal offer will get snapped up.

HOW DO I GET PAID?

All sellers must offer PayPal as a payment method.

I HAVE NOT RECEIVED THE MONEY FROM MY SALE IN MY BANK ACCOUNT?

Money paid by buyers of your items is automatically transferred to your bank account once every 14 days, starting 14 days from the date of purchase That enables you to maintain a reserve against returns, customer claims and so on.

HOW WILL CUSTOMERS DISCOVER MY DEAL?

Once your deal has been approved and successfully added onto our website we work actively to get your deal campaign out to potential customers. Your deal will be displayed and promoted on our website as well as social media links. We also have a comprehensive list of customers who are specifically interested to find deals on Events/Weddings products/service.

Buyer

HOW DOES THE DEAL CODE WORK

Please read the “Terms & Conditions”, for each deal purchased. This will highlight the specifics and provide instructions on how to redeem your voucher/code.
You can only apply the code to one deal per transaction – you cannot apply it to a multiple quantity.

WHAT HAPPENS AFTER I BUY A DEAL

Once you have completed the transaction, you will receive an email confirmation of your purchase including a code which is used to get your discount.

HOW LONG DO I HAVE TO BY A DEAL

All deals are only available for a limited time. Some deals will say how long they are running for under the “Small Print’ section on the main deal page. If a deal page says “Limited Availability”, this means the deal can sell out at any time, so be sure to snap it up fast.

DID NOT RECEIVE AN EMAIL CONFIRMATION

If you selected BUY and it shows as “processing”, try waiting for 15-30 minutes and check your email again. If you still cannot find your purchased deal, try signing out and back in. Otherwise, you can contact us on info@clicknplan.com and we will look into this for you and help resolve any issues.

THE WEBSITE DOES NOT ACCEPT MY PAYMENT

If you have not received a confirmation email of your order, then it means that your purchase has not gone through. If you can’t get your payment to go through, and you’re sure you’ve input all of your details correctly, it may be that your card provider has put a block on internet transactions or that there’s a problem with your card. You might want to try using an alternative method of payment such as Paypal, or a different credit or debit card.

HOW DO I CHECK AVAILABILITY

The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

I CANNOT GET THE DATE/RESERVATION I WANT

We always want you to be able to use your voucher/code as early as possible. However, sometimes after a deal is featured, certain dates may not be available due to high demand. While our redemption periods often offer ample time to redeem, you may find it especially hard to get a booking if the deal is about to expire.

THE MERCHANT IS FULLY BOOKED AND ADVISES ME TO GET A REFUND

We are very sorry to hear that the merchant refuses to accept your Voucher due to availability issues. If you haven’t used your voucher/code and it has not expired yet, you can contact our Customer Support team so that we know about your issue and can help fix the situation as early as possible. To get in touch, please email us at info@clicknplan.com

THE MERCHANT IS NOT ACCEPTING MY VOUCHER/CODE

We are sorry to hear that the partner merchant refuses to accept your voucher/code. If the voucher code has expired, we kindly ask you to contact our customer support on info@clicknplan.com so that we are aware about your issue and can help find a solution.

WHAT CAN I DO IF I WANT TO CHANGE THE DATE

If you have made a booking already and wish to modify your date, please contact the merchant to make the arrangements (note that ClicknPlan cannot guarantee that your request will be fulfilled by the merchant). Contact details of the merchant can be found in the Small Print of your deal.

WHO DO I CONTACT IF I WANT TO EXCHANGE/RETURN THE PRODUCT

If you have received your product and then subsequently want to exchange/return it, you will need to contact the merchant who supplied it to you directly. Should you experience any problems contacting the merchant then you can send an email stating the date of purchase, reason for you wanting to return the item along with any other relevant information to info@clicknplan.com and our Customer Support team will be intouch and try to resolve any issues. Please refer to the merchant’s return policy for any items that are not eligible for return.

THE PRODUCT IS DIFFERENT FROM WHAT WAS ADVERTISED ON THE DEAL PAGE

We always want you to be happy with your deal purchases. Therefore if you received a product that is different from what was advertised on the deal page, we encourage you to contact our Customer Support team to tell us about it, by sending an email to info@clicknplan.com

WHAT HAPPENS IF THE VOUCHER/DEAL HAS EXPIRED?

Every deal has a different expiration date. If you experience any difficulties in using the voucher/code, it’s important to let us know well in advance of the expiry date. Otherwise, expiry dates are made very clear on the deal page itself, and they must be used before the expiry date passes.

I WOULD LIKE TO CANCEL MY DEAL PURCHASE

All of your Vouchers (unless otherwise stated in the Fine Print section) come with a “cool-down” period of 14 days, during which we will be happy to refund to your method of payment as long as the Voucher has not been used. After that 14 day period, we will not usually provide a refund to your payment method (only if exceptional circumstances prevent you from using the Voucher) Please feel free to contact our Customer Support team by sending an email to info@clicknplan.com.

MY DEAL WAS CANCELLED

Sometimes deals can get cancelled due to unforeseen events. If we have informed you that your deal has been cancelled you will receive a refund for your purchase. If that is not the case, please get intouch with our customer support team via email info@clicknplan.com